We have extensive experience in the hotel and restaurant sector, acting as what is now known as "Mistery Guest".
Our main function within these large business chains is focused on performing quality audits, to know first-hand both the internal functioning of the company, and the services provided by the human team that work in it, related to the performance of their functions. The sectors that most demand this service are:- Hotel and catering- Shopping centers- Department stores- Textile sector- Sports and leisure events- Fairs and congresses- Cruises- Etc..
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SPECIALISTS IN
Mystery Guest
Service
Mystery Dinner
The Mystery Dinner is a type of mysterious client specialized in catering that has become in recent years a very important technique in the hospitality sector.
Our detectives will pose as any diner and will evaluate all the valuable aspects of your restaurant, based primarily on the quality of the service and the attention received, with the aim of increasing the rate of customer loyalty by expanding sales and profits of the company. Our detectives will be in charge of observing in detail each of the following aspects:
- Booking management
- Waiting time to be attended
- Level of care of the premises
- Meal quality
- Service received
- Cleaning of the facilities
- Climate among workers
- Level of professionalism of the staff
- Possible internal theft
GROW YOUR BUSINESS
With the Mystery Dinner service you will promote the following aspects:
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Improve customer satisfaction
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Increase product quality
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Customers recommending the establishment.
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Strengthen the brand
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Improve employee performance
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Get more regular customers
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Increase sales and get more profits
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Get positive reviews online
Service
HOTEL SECTOR SERVICE - GUEST
Our detectives specialized in this field will pretend to be common clients housed in the complex and will be in charge of carrying out a complete and detailed quality audit of each of the areas of improvement within the organization. Among the most requested services by hotel complexes and in which we are more specialized are:
- All the way from the reservation (via online or telephone) to the service given by receptionists.
- Exhaustive analysis of the facilities, interior and exterior, both of their condition, and of the cleanliness.
- The services of kitchen, breakfast and restaurant, speed, efficiency and attention of the waiters.
- Everything related to the service received by the staff, manners, kindness, languages, consistency, professionalism, and work environment.
- Other issues added, at the explicit request of the client.
The QUALITY audit carried out by our detectives is none other than to check the areas of improvement within the organization and thus be able to make decisions with the sole purpose of offering a better service.
ALL THE
Advantages offered by a Mystery
GuestAfter the analysis and collection of the information obtained, the report will be made for the contracting company in which all the supervised aspects are specified.
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Have a real and detailed vision about the organization
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Detection of strengths and weaknesses.
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Improve customer satisfaction.
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Increase worker productivity.
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Increase your profits and profitability.
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Innovate against the competition with new products or services.
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Reduction of claims and complaints.
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Receive positive reviews recommending your hotel/cruise
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Strengthen the image of the hotel chain.
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